On 21 March 2004, the Federal Government conceived the concept of SERVICOM, which entails the Government entering into a SERVICE COMPACT WITH ALL NIGERIANS. The Compact’s core provision is to provide the basic services to which citizens are entitled in timely, fair, honest, effective and transparent manner. To further strengthen its resolution, the Federal Government directed that Ministerial SERVICOM Units (MSU) and SERVICOM Committees should be established in all Ministries, Departments and Agencies (MDAs), as instruments to address the challenges of nationwide service failure.
More recently on 18 May, 2017, the Federal Government also issued an Executive Order 001 on the Promotion of Transparency and Efficiency in the Business Environment, as part of its efforts to create an enabling environment and ensure excellent service delivery across MDAs. In line with these policy directives, the State House established its own SERVICOM Committee, MSU as well as an Implementation Team to operationalize the Executive Order 001 and has also reviewed its Service Level Agreements/Service Standards in line with current realities.
This book therefore, contains the revised Service Charter of the State House, an operational tool to guide service providers on responsibilities and service beneficiaries on their expectations. It seeks to provide complete clarity on various services offered by State House and requirements in obtaining those services. Click here to read the Book.
Jalal A. Arabi, OON, fwc